Emeriti Service Center
For general support, help with enrollment, or to reach an Aetna specialist.
Weekdays, 9am to 5:30pm ET
Important Information
Transition Blackout Period: November 22 – December 27
During this period, all claim processing will be temporarily paused to facilitate our back-end administrative transition to OneBridge. Rest assured, no information will be lost during this time. Once the blackout period ends, claim processing and reimbursements will resume promptly.
Thank you for your patience and understanding as we work to improve our systems for your benefit.
Contact Us
Whether you or your employees have questions, our team is here for you. How can we help you?
For More Information
To contact one of our team members, fill out the form below.
Frequently asked questions (FAQ)
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What expenses are reimbursable?
Eligible medical expenses are defined under Internal Revenue Code Section 213(d). Please refer to IRS Publication 502 to learn more regarding eligible medical expenses. The following is a list of common reimbursable eligible medical expenses:
1. Premiums for health insurance coverage, including COBRA and long-term care but excluding coverage for active employees under an employer-sponsored group health plan
2. Medicare premiums, deductibles, and coinsurance
3. Out-of‐pocket costs related to durable medical equipment, vision, dental and hearing aids
4. Out-of-pocket hospital and surgical expenses
5. Certain out-of‐pocket costs associated with nursing or in‐home healthcare services
6. You can also refer to this user-friendly list to confirm that your product or service is reimbursable.https://fsastore.com/fsa-eligibility-list/
1. How can I get reimbursed for my claims?
Please contact Emeriti (CBIZ) at 1-866-363-7484 Option #2 for any claims/reimbursement inquiries2. Why is my account not claims active?
Your plan sponsor has not yet provided us with a term date or retirement healthcare status. Please reach out to your plan sponsor or we will reach out to plan sponsor to update3. Why was my account forfeited?
You did not meet the age or years of service requirement as defined by your plan sponsor. Please contact your benefit office if you have additional questions -
How long do I have to submit a claim for reimbursement?
Claims must be submitted for reimbursement within 12 months following the end of the calendar year in which the expense was incurred. For example, an expense incurred on November 1, 2022 must be submitted by December 31, 2023.
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Can I set up recurring reimbursements?
Yes. You can send a one-time claim submission for your insurance premiums that will be used to reimburse you monthly. You will need to submit an insurance statement that specifies your contracted premium amount for the year or for the defined coverage period for which you are requesting reimbursement. Likewise, for reimbursement of Medicare Part B and/or Part D premiums, you will need to provide a copy of your annual Social Security statement that is mailed to you. You can also download your statement online at medicare.gov.
Recurring payments are released at the beginning of the month for the prior month’s coverage period. (e.g., payment released the first week of December for coverage period November 1 — November 30).
